Here is a piece that I wrote exclusively for publication on LinkedIn (but you can read it without an account, I believe).
It’s not strictly “Lean” related, but I think it does speak to questions about the changing way customers (patients) will choose value (cost or quality in healthcare). As real quality and cost data becomes available to the public and patients can share their experiences without filters, will these lists go away?
Click here or on the photo below to read the piece.
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the Chief Improvement Officer for the technology company KaiNexus.