The two primary web browsers I use these days on my Mac are Safari and Chrome. I’ve always been a big user of keyboard shortcuts, whether in Microsoft Office or other software.
In Safari, when trying to close a single tab, the shortcut is Command-W. If you accidentally hit Command-Q (right next to W, of course), you erroneously quit the whole browser. Chrome has a clever way of error proofing this – as pictured at left.
With Chrome, you have to hold down Command-Q for a second or two. If you tap Command-Q, you get the message shown in the pictures, reminding you to hold the keys.
I think this illustrates an example of a “Like Lean” concept – something that’s probably not driven by formal use of Lean methods, but just reminds us of Lean.
As I blogged about before, in this post Apple & Microsoft – Please Move “Control-W”!!!!, clever mistake proofing makes it harder for the user to do the wrong thing, without putting too many barriers in place for times when you are really trying to hit Command-Q.
What about the applications of this idea in software like EMR systems or in KaiNexus?
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus. He lives in San Antonio, Texas.