Tag: Waste

I started with a strong opinion when I took this photo. The long green Starbucks coffee stopper felt like obvious waste. Five inches of plastic...

TL;DR: When a so-called "AI improvement" adds steps, time, and friction while ignoring frontline and customer input, it is not innovation. It is waste,...

tl;dr: Halloween might be about ghosts, zombies, and monsters -- but those same creatures sometimes show up in our organizations all year long. They...

It's surprising to see how often this awful UI / UX design is used on the web. A website (Forbes) wanted me to enter...

tl;dr: In the blog post, we delve into MLB's ongoing struggle with slow and lengthy games, analyzing recent rule changes aimed at reducing game...

In recent years, healthcare providers increasingly want you to do an "online check in" prior to your appointment. I can see the benefits --...

I know I'm not alone in being frustrated by something as simple -- seemingly simple -- as transferring electronic medical records from one physician's...

A culture of learning makes the difference, not "low inventory" Last year, I wrote a post that criticized those, including the Wall St Journal, who...

I try not to use the word "Lean" as an adjective that means "better." We see this a lot online, the so-called "Lean boarding...

Scroll down for how to subscribe, transcript, and more We've been on hiatus over the summer here, so I've taken a look back at some...

As part of my relocation to California, I need to establish a relationship with an ophthalmologist here, as I have had early-onset glaucoma for...

t;dr: A visit to Toyota's North American headquarters offered more than a virtual plant tour. It revealed how Toyota blends the Toyota Production System,...