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How Many Exam Rooms Do You Need?

Mark’s note: When I first started in healthcare, I worked for a team called ValuMetrix Services, a part of Johnson & Johnson that did consulting for labs and healthcare organizations. During that time, I got to work with Tony Milian.…

The Way Life Should Be – At L.L. Bean & Other Manufacturers

Mark's Note: I asked Paul Critchley to blog about this article from The Atlantic that I read recently: "Why L.L. Bean's Boots Keep Selling Out." You might want to read that first. Here's Paul's post: As a New Englander (and native Mainer) L.L. Bean holds a special place in my heart. For many, L.L. Bean represents everything...

The Ergonomics of Compliance

Many industries face the compliance conundrum. The compliance conundrum occurs when staying in regulatory compliance interferes with business as usual operations. In highly regulated industries, where regulating bodies conduct periodic audits, the strain of the compliance conundrum is even more apparent.

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