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How Often Does This Get Repeated? CMS and the Underpants Gnomes

Mark Graban - September 5, 2013 9

I've recently heard of a scenario in healthcare that I suspect is pretty common, or at least it's not the first time I've heard...

Jack Benedict on The One Thing ChatGPT Does That Most Leaders Won’tMarch 11, 2026
I enjoyed reading this blog by Mark Graban and read his comparisons about how chat GPT “can make mistakes” and…
William Brew on The One Thing ChatGPT Does That Most Leaders Won’tMarch 11, 2026
One takeaway from this article is that admitting when you are wrong actually builds more trust instead of making you…
Zachary Capen on Kaizen: The Improvement System Most Organizations Talk About but Struggle to PracticeMarch 10, 2026
This post really showed me what kaizen really means and why so many organizations struggle to implement it well. One…
Mark Graban on Stop Reacting to Red Light Metrics: Why ‘Two Reds in a Row’ Is a Misleading Rule of ThumbMarch 7, 2026
Is it a good rule to say, "If there are 2 red data points in a row, do a root…
Jack Benedict on Fujio Cho on Standardized Work: The Foundation for Improvement, Not ControlMarch 4, 2026
I enjoyed reading this article and the points that the author made about standardized work and how it is confused…

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Lean Hospitals Coach providing just-in-time coaching for a nurse manager working on a problem statement

She Tried to Build Her Own Lean Coaching AI. Then She...

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Hospital safety monitoring dashboard with half of its panels dark or blank, representing the 49 percent of patient harm events that hospitals fail to capture

Hospitals Still Miss Half of Patient Harm Events — And the...

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Coffee mug with disclaimer text May contain mistakes as a metaphor for leaders admitting fallibility

The One Thing ChatGPT Does That Most Leaders Won’t

March 10, 2026

An AI coach that asks questions, not just gives answers.Try the Lean Hospitals Coach -- Free Demo

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