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All posts from Mark Graban’s LeanBlog.org, including podcasts, announcements, articles, and more.

The Math On Dell’s Defects

Something still doesn’t seem right, after thinking about it more in a cab ride, about the Dell quality numbers and the cost to repair these motherboards (see first article below). The Dell spokesman claims, in the Business Week article, that…

Domestic Quick Turnaound Sox Shirts

Article Link –> Chicago Tribune | After Sox victory, firms go to work I’m in Chicago and saw this in the Trib. The World Series shirts are printed immediately after the winner is determined, which eliminates the waste of printing…

Too Long in the Loo

By Luke Van Dongen: This link is to an article in today’s Detroit News. I’ve been hearing reactions to this article all day – it really seems to have struck a nerve with people. I’m not sure exactly how I…

10,000 Visitors!

The blog has now had 10,000 visitors since the launch in March. October is the 8th straight month of increasing visits. That’s definitely an statistically significant upward trend that passes the SPC “Shewhart Rules” test. Thanks Professor Deming. I have…

Customers First

Below is a link to Knowledge at Wharton article. Yes, it’s one more about the current plight of the US auto industry, but I found it to have an interesting tie to previous discussions in this forum around Lean Consumption.…