Why Do Patients Have to Do This?
The Informed Patient – WSJ.com Good column in the WSJ today, as always, from Laura Landro. She writes about the need for patients to take an active role in their care and their own safety. I’ll try to keep with…
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All posts from Mark Graban’s LeanBlog.org, including podcasts, announcements, articles, and more.
Fun With Statistics, SPC Edition
To borrow a theme from Kevin Meyer, here’s some “fun with statistics,” or at least this kind of thing is fun to me, being a big proponent of Statistical Process Control (SPC) and the methods taught by Deming and Wheeler…
A Deming Impersonator?
Saginaw Valley Quality Source – Beta » What Would Dr. Deming Say?: Has anyone ever heard of or seen Mike Micklewright, a “Deming impersonator?” Interesting idea, I wonder how well he pulls it off? Subscribe via RSS | Lean Blog…
Intro to TWI Presentation
TWI Summit – Training within Industry Home Courtesy of the folks at the Training Within Industry Summit (being held May 6-7 in Orland, FL). My schedule will prevent me from attending or I would go… TWI is very applicable, even…
Mindless Government Bureaucracy Puts a Halt to Hospital Checklists
A Lifesaving Checklist – New York Times A number of you have emailed me, yes I’m aware of this horrible, ridiculous development that followed earlier reports of the success hospitals were having in reducing infections and improving patient care through…
Amazon & Putting Customers First
Put Buyers First? What a Concept – New York Times I’m a huge fan of Amazon (AMZN), having first ordered a “required pre-reading” book from them in March 1997, before I went to grad school. I’ve hardly had anything go…
New Year’s Greetings from Toyota’s President
A New Year’s Greeting from Toyota President Katsuaki Watanabe Interesting message. Does anyone have comparisons of any “year ahead” messages from other automakers? It’s refreshing to read something from an auto executive who isn’t whining, making excuses, or blaming outside…
Updated: Glenn Beck’s Surgery Gone "Horribly Awry"
This is compelling video (scroll down), radio and TV talk show host Glenn Beck, talking about his surgery gone “horribly awry” and how “phenomenally bad” his hospital care was (not sure what the procedure was, but it was planned and…
A Lean Hospital Story in Tennessee
Memphis Daily News – Le Bonheur’s New Treatment-Speeding System Ups Productivity by 54 Percent – 12/11/2007 Here’s a news story about a hospital I know people from, LeBonheur Children’s Hospital in Memphis. I am have some examples of their in…
Funny Example of Overprocessing?
As I’m sort of watching the Orange Bowl (it’s really just on in the background), a funny ad caught my eye. A guy comes into a [copy shop] and asks for color copies of a stack of documents. The employee…
A Glimpse Back to 1995
U.S. Big Three Trail Japan in Productivity – New York Times Sometimes, in the course of my reading and research, I stumble across something interesting in the NY Times archives. Keep in mind this is from 1995: The Big Three…
TWI Job Instruction Method for Healthcare
TWI Blog Thanks to Bryan for sending this along. The link above is to his site, which has a link to a PDF file that is the healthcare adaptation of the “Job Instruction” method in the old (but revitalized) Training…
