I wrote this piece for IndustryWeek… it starts:
“In January, passengers, crew and the public were stunned by the latest high-profile incident involving a #Boeing 737 MAX-9 jet. A door plug blew out during an Alaska Airlines at 16,000 feet. Thankfully (and perhaps luckily), nobody was killed in the incident.
In the aftermath, the general public might ask, “Who screwed up?” Better questions include, “What might be going wrong with Boeing's processes and operations?” We should also ask, “What's wrong with Boeing's culture and leadership?”
Are these new, isolated problems with new, local causes? It seems not.”
You can read the piece here.
What do you think? What are the implications of the apparent lessons for your industry or setting?
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