I was recently interviewed by Megan Wallin-Kirth for an article she wrote for Quality Digest. I thought she was interviewing me for a broader article about quality, but it ended up being a profile of me and my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. So I'm happy about how that turned out.
How to Use Mistakes to Improve Quality
Or, how mistakes factor into a kaizen mindset
And I might have forgotten to share this article that I wrote for Quality Digest back in September… yes, it's an intentionally provocative title, but I stand by what I wrote and I think there's a serious point to be made:
Stop Spending Money on Problem-Solving Training
Focus on psychological safety instead
Please leave a comment and let me know what you think of either article.
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If you’re working to build a culture where people feel safe to speak up, solve problems, and improve every day, I’d be glad to help. Let’s talk about how to strengthen Psychological Safety and Continuous Improvement in your organization.
