Quality Digest: How to Use Mistakes to Improve Quality; Stop Spending Money on Training?
I was recently interviewed by Megan Wallin-Kirth for an article she wrote for Quality Digest. I thought she was interviewing me for a broader article about quality, but it ended up being a profile of me and my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. So I'm happy about how that turned out.
How to Use Mistakes to Improve Quality
Or, how mistakes factor into a kaizen mindset
And I might have forgotten to share this article that I wrote for Quality Digest back in September… yes, it's an intentionally provocative title, but I stand by what I wrote and I think there's a serious point to be made:
Stop Spending Money on Problem-Solving Training
Focus on psychological safety instead
Please leave a comment and let me know what you think of either article.
Make it safe to learn from mistakes
In The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, I share stories and practical steps for leaders who want people to admit mistakes, learn from them, and prevent them from happening again. It received the 2025 Shingo Publication Award.
