Quality Digest: How to Use Mistakes to Improve Quality; Stop Spending Money on Training?

56
0

I was recently interviewed by Megan Wallin-Kirth for an article she wrote for Quality Digest. I thought she was interviewing me for a broader article about quality, but it ended up being a profile of me and my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. So I'm happy about how that turned out.

How to Use Mistakes to Improve Quality

Or, how mistakes factor into a kaizen mindset

And I might have forgotten to share this article that I wrote for Quality Digest back in September… yes, it's an intentionally provocative title, but I stand by what I wrote and I think there's a serious point to be made:

Stop Spending Money on Problem-Solving Training

Focus on psychological safety instead

Please leave a comment and let me know what you think of either article.


What do you think? Please scroll down (or click) to post a comment. Or please share the post with your thoughts on LinkedIn – and follow me or connect with me there.

Did you like this post? Make sure you don't miss a post or podcast — Subscribe to get notified about posts via email daily or weekly.


Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation:

Get New Posts Sent To You

Select list(s):
Previous articleCyber Monday / Week Deal: “Measures of Success” Signed Copies
Next articleCyber Monday / Week Deal – ‘The Mistakes That Make Us’ on Sale
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.