Cindy Young, PhD on Knowledge Management and Lean


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My guest for Episode #436 of the Lean Blog Interviews Podcast is Dr. Cynthia J. Young, PMP, LSS MBB, CMQ-OE, the Founder/CEO of CJ Young Consulting, LLC.

Dr. Cynthia Young

Cindy helps organizations optimize human-centric knowledge to increase trust and support collaboration and inclusion. She is a TEDx Speaker, an HBR Contributor, and a Veteran (23 years in the U.S. Navy)

She is also a Curriculum Developer and Instructor with Leidos, an engineering and defense contractor.

Cindy is also presenting a webinar on February 10th, part of the KaiNexus CI Webinar series… learn more and register here:

Impactful Methods to Benefit Organizational Knowledge Management and Continuous Improvement Efforts

She is also leading an upcoming “Knowledge Management Bootcamp.”

Today, we discuss topics and questions including:

  • Origin story as a Lean Six Sigma Master Black Belt? –> In the Navy
  • Combining LSS, PMP, CMQ-OE certifications?
  • What is “knowledge management” in the context of organizations? Leadership & technology??
  • Five Ways to Protect Yourself from a Layoff Using Knowledge Management
    • We should “Resist hoarding knowledge” — is that counterintuitive?
  • This sharing had big benefits to you and your career?
  • Breaking down silos?
  • Applying KM to Lean and applying Lean to KM?
  • Waste of capturing knowledge that doesn't get used?
  • Examples of good practices? 
  • Mistakes people make with knowledge?

The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more.

This podcast is part of the #LeanCommunicators network


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This podcast is part of the Lean Communicators network — check it out!

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


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