Webinar Highlights: Great Comments from a Hospital CEO on the Cascading Effects of Missing Pancake Syrup


Yesterday, I helped moderate the first webinar that was hosted by Value Capture… the recording is available now:

Habitual Excellence Starts with Safety — Before, During, and After a Crisis

I wrote a blog post that covered a few highlights, and there will be more blog post to come, I think. Our main panelist, Mike Bundy, is the CEO of two hospitals in the Prisma Health system in South Carolina. He had so many good things to say.

The blog post:


What do pancake syrup and raking leaves have to do with quality, the patient experience, and the provider experience? Read the post to find out.

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


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