Yesterday, I helped moderate the first webinar that was hosted by Value Capture… the recording is available now:
Habitual Excellence Starts with Safety — Before, During, and After a Crisis
I wrote a blog post that covered a few highlights, and there will be more blog post to come, I think. Our main panelist, Mike Bundy, is the CEO of two hospitals in the Prisma Health system in South Carolina. He had so many good things to say.
The blog post:
What do pancake syrup and raking leaves have to do with quality, the patient experience, and the provider experience? Read the post to find out.
Thanks for checking it out…
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Let’s work together to build a culture of continuous improvement and psychological safety. If you're a leader looking to create lasting change—not just projects—I help organizations:
- Engage people at all levels in sustainable improvement
- Shift from fear of mistakes to learning from them
- Apply Lean thinking in practical, people-centered ways
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