Webinar Highlights: Great Comments from a Hospital CEO on the Cascading Effects of Missing Pancake Syrup


Yesterday, I helped moderate the first webinar that was hosted by Value Capture… the recording is available now:

Habitual Excellence Starts with Safety — Before, During, and After a Crisis

I wrote a blog post that covered a few highlights, and there will be more blog post to come, I think. Our main panelist, Mike Bundy, is the CEO of two hospitals in the Prisma Health system in South Carolina. He had so many good things to say.

The blog post:

What do pancake syrup and raking leaves have to do with quality, the patient experience, and the provider experience? Read the post to find out.

Thanks for checking it out…


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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