Isaac is a full-time lean practitioner at East Tennessee Children's Hospital, a lecturer at the University of Tennessee's Department of Industrial and Systems Engineering, and an instructor for the Institute of Industrial and Systems Engineers.
You can read his bio (PDF) and learn more about Isaac via his personal website. Scroll down to the show notes for links to a special Lean Hospitals book excerpt and more free downloads about Lean Design and Isaac's work at ETCH.
Streaming Player (Run Time 48:09)
For a link to this episode, refer people to www.leanblog.org/271.
Topics and Links for this Episode:
- A special PDF excerpt of my book Lean Hospitals that includes the ETCH case study that Isaac helped me with and talked about in the episode:
- Talk about the start of your career as an Industrial Engineer… what were some of the key things you learned from Toyota?
- How do often do people say to you, “But patients aren't cars?” How do you respond and engage with people in healthcare about this?
- What are some of the results that ETCH has seen thanks to Lean?
- In the 3rd edition of Lean Hospitals, you helped me write a case study about Lean Design at ETCH… can you walk us through this case study?
- What led to using Lean Design? What were the aims in terms of what would be different compared to old approaches?
- Follow up questions, as needed:
- How were staff and patient/families involved?
- How were mockups used and to what benefit?
- What's new since the case study was written a year ago?
- How is Lean Design a natural extension of Lean Daily Management?
- We've both been involved in the Society for Health Systems – describe your involvement, not just in the annual conference each year, but in general…
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Thanks for listening!
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