KaiNexus Webinar Recording – Our First Years in Continuous Improvement


Here is a recording of our most recent KaiNexus webinar:

Getting Started with Continuous Improvement: Lessons and Reflections

Dr. Greg Jacobson and I reflect on our first year being involved in continuous improvement. Greg's was at Vanderbilt University Medical Center. I had two “first years” — at GM and then later in healthcare. What are our lessons learned? What could we have done better?

Why should we try to be kind to those who are new to Lean or continuous improvement? Am I always living up to that standard?

Please check it out and let us know what you think. Oh, and our special guest is a good friend of this blog, Michael Lombard. He shares some stories too.

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One theme I planned on talking about was coincidentally on a sign in Austin yesterday:


Our first steps had some missteps. But, we did some things well (or at least well enough).

What are some of your reflections and lessons learned from YOUR first year of continuous improvement, Lean, Six Sigma, etc?


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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