ALWAYS Check Two Identifiers – In a Hospital or a Casino

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In hospitals, there's a big emphasis on healthcare professionals always checking TWO patient identifiers to help avoid getting the wrong patient. You might have two patients with the same name, so you should also check the birth date (since it's less likely to have two people with the same name and birth date… but not impossible!). This “always” checking two identifiers, sadly, doesn't always happen.

What we do in hospitals is such important work – it can be a matter of life and death. But, when a casino makes a mistake, it's sort of funny (unless you're the casino owner, of course). See this article:

Casino awards two men $1 million prizes after name mix-up

Two guys named Kevin Lewis… the casino announced a winner verbally… hilarity ensued… I'll give credit to the casino for owning up to their mistake and giving the prize to BOTH Kevins.

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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. His latest book has been released as an "in-progress" book, titled Measures of Success.

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