In hospitals, there's a big emphasis on healthcare professionals always checking TWO patient identifiers to help avoid getting the wrong patient. You might have two patients with the same name, so you should also check the birth date (since it's less likely to have two people with the same name and birth date… but not impossible!). This “always” checking two identifiers, sadly, doesn't always happen.
What we do in hospitals is such important work – it can be a matter of life and death. But, when a casino makes a mistake, it's sort of funny (unless you're the casino owner, of course). See this article:
Two guys named Kevin Lewis… the casino announced a winner verbally… hilarity ensued… I'll give credit to the casino for owning up to their mistake and giving the prize to BOTH Kevins.
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