Interviewing Dr. Guarisco on Improving E.D. Patient Flow

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You might recall that I interviewed Dr. Joe Guarisco for episode #160 of my podcast series, talking about operations improvement and emergency department patient flow.

I was invited by the American Academy of Emergency Medicine (AAEM) to interview Dr. Guarisco for a two-part series that goes much more in depth on queuing theory, split track flow, operational excellence, and other patient flow principles.

Learn more and see the links on their website to both parts of the podcast discussion.

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Mark Graban
Mark Graban

Mark Graban helps leaders build workplaces where people speak up and improvement sticks, through Lean management, psychological safety, and better use of metrics. He is a keynote speaker, advisor, and host of the Lean Blog Interviews and My Favorite Mistake podcasts.

He is the author of The Mistakes That Make Us, Measures of Success, Lean Hospitals, and Healthcare Kaizen, and a three-time recipient of the Shingo Publication Award. His next book is The Silence Tax.

Mark is also a Senior Advisor to KaiNexus. Get his free ebooks.

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One comment

  1. Thanks for this. Dr. Gaurisco has a great command of the subject. In addressing demand variation I’ve done my own studies that show variation in ED patient care needs of plus or minus 150% at the same time of day and day of week over a six month period.

    Another way I describe why the ED is such a difficult place is that it is inherently unstable because of transient bottlenecks that we purposefully introduce into the ED in the pursuit of “efficiency” for each resource.

    He also framed well his recommendation that we either reduce utilization, improve throughput, or increase resources.

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