Justice League Of The Office

Meme with Superman holding a steaming mug beside Batman, captioned: EVERYBODY LOOKS TO US TO DO OUR HEROICS TO OFFSET THIS BAD SYSTEM
By Brian Buck

The Lean point: Heroics get celebrated, and I understand why. But when getting through every shift depends on heroes, that's a sign the system needs fixing. Leaders should ask why the heroics are needed, not just thank the people performing them.

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Mark Graban
Mark Graban

Mark Graban helps leaders build workplaces where people speak up and improvement sticks, through Lean management, psychological safety, and better use of metrics. He is a keynote speaker, advisor, and host of the Lean Blog Interviews and My Favorite Mistake podcasts.

He is the author of The Mistakes That Make Us, Measures of Success, Lean Hospitals, and Healthcare Kaizen, and a three-time recipient of the Shingo Publication Award. His next book is The Silence Tax.

Mark is also a Senior Advisor to KaiNexus. Get his free ebooks.

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