MP3 File (run time 27:01)
My guest for episode #154 is Rick Morrow, a director at Healthcare Performance Partners and author of the book Utilizing the 3Ms of Process Improvement in Healthcare: A Roadmap to High Reliability Using Lean, Six Sigma, and Change Leadership, from Productivity Press (which is my publisher, as well). We talk about the book as well as a favorite issue of mine – why we shouldn't ask patients to inspect the work of healthcare providers.
You can learn more about the book and interact with Rick at his website.
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For a link to this episode, refer people to www.leanblog.org/154/.
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