Hat tip to my dad who saw this commercial on TV back home in Detroit. It’s an ad from the Henry Ford Health System, trumpeting their improvements in reducing errors and infections. They say if hospitals around the world adopted…
I hope you’ll join me and a lot of Lean friends at the 2012 Northeast Shingo Prize Conference, to be held in Worcester, MA September 25 and 26. I’m honored to be part of a great program (PDF), with keynote…
My guest for episode #154 is Rick Morrow, a director at Healthcare Performance Partners and author of the book Utilizing the 3Ms of Process Improvement in Healthcare: A Roadmap to High Reliability Using Lean, Six Sigma, and Change Leadership, from…
