Following up on yesterday's found parody of the show The Office… As if we needed any proof that Dwight K. Schrute is NOT a “Lean Thinker,” check out this short video clip I saw the other night:
Of course, in the Lean mindset, we don't attack people as being “waste.” Waste is embedded in processes and systems. Waste interferes with people being able to do good work.
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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.
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Waste in the first case is always embedded in thinking and mental models! Its appearance in processes is only the tangible outcome.