Lean Healthcare in Jacksonville


NE Fla. health care providers cut waste – Jacksonville Business Journal:

Here's a nice upbeat article about some lean healthcare progress in Jacksonville, including our good friend, Dr. Sami Bahri, the “World's First Lean Dentist.”

I like the intro of the article:

Doing a job inefficiently out of habit is a pain for almost all businesses, and health care is no exception. But lean principles are turning up in your dentist's office and hospital emergency rooms.

It then highlights how “common sense” helps eliminate waste for the benefit of patients (less waiting time, fewer errors, and money saved). This is done with the heavy involvement of front-line staff, utilizing their ideas and creativity.

There are some improvements at the different organizations, including:

  • Reduced patient waiting time
  • Increased patient throughput
  • Reduction in supply expenses
  • Improving lab turnaround time
  • Reducing construction costs
  • Reduced over-ordering of IVs (eliminating the waste of throwing away the excess).

That last example saved $500,000 in one year at Baptist Health. Impressive. Jacksonville is quite a lean city, with their Jacksonville Lean Consortium. Lean has even gotten into the Sheriff's Department, if you remember my podcasts with a former Sheriff.

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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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