Running a hospital: MICUs go Lean: Result = Happiness
In lieu of a blog post today, I'm leaving you with a recent post on Paul Levy's “Running a Hospital” blog about Beth Israel Deaconess Hospital. You can see pictures and video showing the before and after of some 5S and kanban work done in some patient units.
Happy employees lead to happy patients (and well cared for patients). Freeing up time for patient care, by eliminating waste — that's one of the best things you can do.
Forgive my own blog laziness — busy week. Had a successful first run of my LEI “Key Concepts of Lean in Healthcare” workshop, spoke to a Wharton MBA operations strategy class this afternoon, and Friday I'm giving a talk at a hospital quality awards event in San Juan Puerto Rico. 20 hours in Puerto Rico… sounds like a good book title, eh?
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Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.