LeanBlog Podcast #51 – Randy Russell, Lean in Law Enforcement


Podcast Episode #51 is the first part of a two-parter (listen to part 2 here) with retired Lt. Randy Russell of the Jacksonville Sheriff's Office, an innovator in the use of Lean methods for improving law enforcement. Starting in 2004, the Jacksonville Sheriff's Office began using Lean as a continuous improvement program. In the podcast, Randy describes their journey and the improvements that have greatly contributed to providing more time and resources for the officers to use in protecting the community. As in healthcare, the real opportunity for Lean is not using isolated tools in a trivial way, but rather in ways that save lives and provide more time for officers to be out on the streets adding value, instead of dealing with waste. It sounds like a nearly direct parallel to using Lean in hospitals to free up time for nurses to care for patients.

Randy's company, Hyperformance Enterprises, LLC, operates a Lean consulting and training division. Randy's interests include waste identification and elimination, process improvement, transactional systems, and strategic alignment. His hands-on experience with Lean in a broad array of settings as the former Chairman of the (47+ member) Jacksonville Lean Consortium and his two-decade career as a law enforcement commander and lead security planner for a Super Bowl provides valuable added experience and insights when it comes to dealing with sensitive and complex projects.

For earlier episodes, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple Podcasts.

Episode 51 Key Points and Links:


If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the “Lean Line” at (817) 993-0630 or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


  1. Hi Mark,

    I've had trouble downloading this podcast for some reason. Have attempted it in Firefox & some 3rd party download managers both to no avail, with the podcast not initiating properly. Have others had the a similiar issue, is it just me?

    Thanks in advance,


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