Mark Graban's - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Two New Quotes I Like


I heard a great quote at a conference today. I would give attribution, but I'm not sure if I have the OK to cite the person and company (they keep below the radar):

“Lean can make a good manager great. It won't turn a bad manager into a good one.”

I'm paraphrasing, a bit, but I believe the statement 100%. You?

I heard another quote that I remembered reading, but it registered more deeply today. Toyota's Katsuaki Watanabe said in HBR (via The Associated Renewal Blog):

There's no genius in our company. We just do whatever we believe is right, trying every day to improve every little it and piece. But when 70 years of very small improvements accumulate, they become a revolution.

That's a philosophy that's hard to copy!

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus. He is currently writing his next book, tentatively titled Measures of Success.

1 Comment
  1. Rick Foreman says

    Great quotes and I agree. I would input that to transform a culture, leadership seems to be required more than just management. I think Watanabe’s statement is really the definition of lasting lean, “trying every day to improve every little bit and peace.” So many seem to over complicate what lean is and what it can do. Good stuff.

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