Decoding the DNA of the Toyota Production System — HBS Working Knowledge
Here is a summary of the famous Spear/Bowen article on Toyota's “DNA.” If you've never read it, definitely check it out. Also, the full article is well worth the $6 it costs to order and download it.
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.