Decoding the DNA of the Toyota Production System — HBS Working Knowledge
Here is a summary of the famous Spear/Bowen article on Toyota's “DNA.” If you've never read it, definitely check it out. Also, the full article is well worth the $6 it costs to order and download it.
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. His latest book has been released as an "in-progress" book, titled Measures of Success.