lean as a learning system hospital ward – Google Search
I hope those of you reading won't consider this to be a “healthcare only” paper. It's written by Michael Balle, who you might recognize as the co-author of The Gold Mine: A Novel of Lean Turnaround
There are good overview concepts that can apply to any system, healthcare, manufacturing, or otherwise.
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. His latest book has been released as an "in-progress" book, titled Measures of Success.
It would be interesting to hear a bit more from patients and clients here. Great post. Will you be elaborating more?
Ellen, what stood out to you in the piece?