lean as a learning system hospital ward – Google Search
I hope those of you reading won't consider this to be a “healthcare only” paper. It's written by Michael Balle, who you might recognize as the co-author of The Gold Mine: A Novel of Lean Turnaround
There are good overview concepts that can apply to any system, healthcare, manufacturing, or otherwise.
Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.
It would be interesting to hear a bit more from patients and clients here. Great post. Will you be elaborating more?
Ellen, what stood out to you in the piece?