lean as a learning system hospital ward – Google Search
I hope those of you reading won't consider this to be a “healthcare only” paper. It's written by Michael Balle, who you might recognize as the co-author of The Gold Mine: A Novel of Lean Turnaround
There are good overview concepts that can apply to any system, healthcare, manufacturing, or otherwise.
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It would be interesting to hear a bit more from patients and clients here. Great post. Will you be elaborating more?
Ellen, what stood out to you in the piece?