Mike Wroblewski deserves a lot of credit for digging this up…. early attempt at a lean hospital in a surprising place and time (or maybe NOT surprising, once you know “the rest of the story.”)
Check out his blog at the link above.
COMING MID 2008, A NEW BOOK ON LEAN HEALTHCARE – “Lean Hospitals: Improving Patient Safety, Quality, and Employee Satisfaction,” by Mark Graban
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