Mark Graban's leanblog.org - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Performance Appraisal Problems

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Curious Cat Management Improvement: Problems Caused by Performance Appraisal

Here's a good post on the Curious Cat blog on the problems with performance appraisal systems. I've seen, generally, more problems caused by these systems than the good that comes from them. It's a classic Deming teaching, to “substitute leadership”.

I hope your day “exceeds expecations.”

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus. He is currently writing his next book, tentatively titled Measures of Success.

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