Thanks to Rob, from the UK, for pointing me toward this article. Lean “dull and vaguely unpleasant?” Never! Lean and healthcare, especially non-dull.
AS DEFINITIONS go, it sounds dull and vaguely unpleasant. But healthcare is being transformed by “lean thinking”, a way of improving performance defined as “removal of waste and optimisation of whole processes”.
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.