Thanks to Rob, from the UK, for pointing me toward this article. Lean “dull and vaguely unpleasant?” Never! Lean and healthcare, especially non-dull.
AS DEFINITIONS go, it sounds dull and vaguely unpleasant. But healthcare is being transformed by “lean thinking”, a way of improving performance defined as “removal of waste and optimisation of whole processes”.
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. His latest book has been released as an "in-progress" book, titled Measures of Success.