I still haven't found a free version, but here's a site with slightly more detail.
Here is piece written by Jim Womack, in a similar vein to last week's email newsletter.
His main bullet points:
- GM and Ford can't design vehicles that Americans want to pay “Toyota money” for.
- GM and Ford are clueless as to how to work with their suppliers.
- GM and Ford have miasmic management cultures.
- GM and Ford cling to their wide range of brands
- GM and Ford still treat customers as strangers engaged in one-time transactions.
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. His latest book has been released as an "in-progress" book, titled Measures of Success.