Mark Graban's - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

A Collection of Deming Articles


As follow up to Deming's mention in Fortune Magazine,

Some Choice Words on Management by Slogan

A good real life example of what Deming meant by not managing by slogan. Do slogans and posters really get through to workers? Do they really motivate people, or just irritate them? I saw a poster at a plant that said “Wednesday, wear Blue for Quality” — as if blue shirts, as suggested by that poster, would really include quality. Quality is that easy??

Deming and Lean

A nice summary of Deming's 14 points and how they relate to the Toyota Production System. The book The Toyota Way also has 14 principles, but they don't line up 1:1 with Deming. There is much overlap, obviously, since Deming taught them.

Deming and Employee Motivation

This article debunks ideas about the annual review and other “motivational” methods. How many times have you been part of an annual bonus system that seemed like the “lottery” that Deming described?

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus. He is currently writing his next book, tentatively titled Measures of Success.

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