Service and Quality Start with Who?
A Lean thinking friend's wife had emergency surgery (she is going to be fine) and my friend sent some pictures of…
Browsing Tag
Visual Management
I Wholeheartedly Approve the Violation of this Visual Control
I've had a really nice time during my first 30 hours in Helsinki, Finland. It's been warm (72 F) and sunny -- and…
My 2nd Tour of Toyota Motor Manufacturing Texas (San Antonio)
I had the chance to tour the San Antonio Toyota truck plant (otherwise known as TMMTX) back in 2010 (and I blogged…
Show Instead of Tell – Lean Design for Factories or Hospitals
Last week, the New York Times published a piece called "Don't Just Talk About Change. Show It," written by Mick…
Let’s Save Patients by Standardizing the Standardized Colors
Update: The charity auctions that ended last night raised $420 for Friends of the Orphans. Thanks to all who bid…
Visual Management in a Prepared Foods Counter
As my wife and I are in the process of moving to San Antonio, we've visited the local Central Market grocery store…
Presenting Lab Test Results in a More Visual Way – Lessons and Inspirations?
Today's post isn't strictly about Lean, but I was reminded by a reader to mention something really cool that I saw…
Invest in Robots or in People? Amazon Makes the Lean Decision
I'm finally blogging about a Wall Street Journal article from just before Christmas - it's still a generally…
Podcast #108 – Gwendolyn Galsworth, Respect for People and “Work That…
Episode #108 is a discussion with Dr. Gwendolyn Galsworth, recorded in person at the 2010 Shingo Prize…
Weekend Fun: Funny Plane Picture That’s Not Really “Visual…
There's a series of airplane photos, of South Africa's Kalula Airlines, that have been going around the web,…
Lessons from a “Like Lean” Millionaire
Listen to my podcast with Nick
One of my blog themes is the idea of "Like Lean" - practices that seem very…
UPS: Disrespect for People?
by Dan Markovitz
I took this picture of a UPS truck recently in NYC. (The orange signs say "SAFETY.") At first I…
Like Lean: Solving Health Care Problems By Design
Solving Health Care Problems By Design : NPRThanks to Andrew B. for passing this along - audio and web text from…
It Might Be Bad Design If Instructions Are Required…
... or if it's too easy to make mistakes.
One of my favorite books of all time is Donald Norman's The Design of…
Observations from One End of the Hospital
Lean Leap to Health Care #7 (click for Part #6)
by Scott McDuffee
"Where is the main entrance? Why do I…
Interesting Visual Controls Example from a Hospital
Thanks to Luke for this story, which he allowed me to share:
I was touring a new client hospital with the Director…
Enter for a Chance for a Free Visual Management Webinar
Dear Lean Blog readers,I have an exciting opportunity here for a lucky reader. Gwendolyn Galsworth is author of…
Dr. Berwick and Lean in Business Week
Donald Berwick: Curing the Healthcare System - BusinessWeek
Good exposure for the applicability and use of Lean…