When productivity metrics are poorly designed, they can punish good people for system failures. Real improvement comes from redesigning the work–not pressuring individuals to work faster. Children’s Hospital of Philadelphia (CHOP) is the oldest children’s hospital in the United States.…
Hear Mark read the post (subscribe to the podcast): This is an elaboration on something I originally posted on LinkedIn. I saw somebody touting an approach that would guarantee “maximum efficiency for your management gemba walks.” Ah, the efficiency trap. Is…
Lean healthcare really is a global movement. Last year, when I went to Japan, we had people in the group from all across Asia, Denmark, Canada, the U.S., and Saudi Arabia. Health systems all around the world need to improve…
Eric Ries, author of The Lean Startup, joins me to talk about how Lean principles shaped his approach to entrepreneurship, what continuous innovation actually looks like in practice, and why these ideas apply just as much inside large companies as…
