Tag: Culture

Organizational Culture: Leadership, Behavior, and How Work Really Gets Done

Organizational culture isn’t what leaders say—it’s what people experience every day based on management behaviors, systems, and priorities. This archive brings together blog posts, podcasts, and reflections on culture through a Lean lens, exploring how leadership decisions shape trust, psychological safety, learning, and performance. Many of these posts draw on lessons from Deming, Toyota, healthcare, and real organizations to show that culture is not a program to roll out, but an outcome leaders create—intentionally or not.

The Mistake-Smart Leader’s Checklist: 6 Behaviors to Build Trust, Safety, and...

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We all say mistakes are a part of learning. Or at least many of us do, as individuals. But how many organizations actually act that...

Psychological Safety at Work: Why You Get Your Say, Not Always...

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TL;DR: Psychological safety doesn't mean everyone gets their way--it means everyone gets a voice. When leaders listen, explain decisions, and show respect even in...

Driving a Culture of Patient Safety: Lessons for Healthcare and Beyond

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Recently, I had the pleasure of moderating a webinar titled "Driving a Culture of Transforming Patient Safety with KaiNexus" featuring leaders from Our Lady...

Ryan McCormack’s Operational Excellence Mixtape: April 18, 2025

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Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly...

Why Lean Fails Without Psychological Safety

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TL;DR: Lean tools don't fail because people resist change--they fail because people don't feel safe. Psychological safety is the starting line for continuous improvement....

Leading Lean for Profitable Growth: CEO Bill Canady on Using Lean...

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What happens when a CEO treats Lean as a growth system instead of a cost-cutting program? In this episode, Bill Canady shares how he...

What Aviation Teaches Leaders About Mistakes, Humility, and Psychological Safety

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TL;DR: Aviation's safety culture is built on humility: pilots expect mistakes, admit them quickly, and learn without blame. Leaders in any industry can create...

Ryan McCormack’s Operational Excellence Mixtape: March 21, 2025

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Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly...

An Aussie Backpacker’s Workplace Frustration: The Universal Need for Better Leadership

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Last Sunday, in Frankfurt, Germany, I took part in a guided walking tour of the city. Our group included a young professional from Australia in...

Leadership Gone Wrong: The Cost of Prioritizing a CEO’s Ego Over...

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A sad but true leadership tale: "Unlike most CEOs who rely on their executive team to keep them informed, relies on his team to...

How Blame-Free Leadership Builds Psychological Safety: Lessons from Japan and Toyota

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Blame-based cultures kill improvement. Leaders must resolve to build trust and safety if they want innovation and engagement. During Katie Anderson's Japan Study Trip this...

Ryan McCormack’s Operational Excellence Mixtape: December 13, 2024

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Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly...
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