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All posts from Mark Graban’s LeanBlog.org, including podcasts, announcements, articles, and more.

Quality of Work, Quality of Service

I’ve been reading the book Managing The Professional Service Firm by David Maister, which is targeted toward the management of professional firms: consulting, law, and finance for example. But, he has a concept that should resonate for any business: “Quality…

Assembly Line TV Shows?

Hollywood Report – WSJ.com: I’m not a fan of “The O.C.” but this caught my eye in the WSJ today: “What went wrong at ‘The O.C.’? It’s impossible to pinpoint an exact reason, since TV series aren’t assembly-line products that…

Want to be notified of Comments?

Hi Blog readers — an administrative topic for the blog. I had one of our blog contributors ask about being notified of comments left on the Lean Blog by users. I get an email notification when a comment is posted…

Why "Pull" for Hospitals?

Before any of you give a knee jerk reaction about how “pull is good, push is bad” — I agree with you… pull is better than push. For manufacturing. In a factory, a “push” system pushes production and inventory along…