Driven a Ford Lately? I Won’t Be
Maybe it was karma or fate after I've been giving Ford execs a hard time, but I rented a LOUSY Ford Mustang over the weekend. I know rentals get beat up and aren't representative of what you would buy, but they are still sometimes the only impression a potential customer might get.
My rental, with about 10k miles, was very very creaky (in the door and the dash). The driver's seat had a spring in the back that kept popping somehow, making for an uncomfortable drive.
After two days, I took it back and exchanged it for a Toyota Camry.
The Mustang looks nice, but I wasn't impressed. I guess we can blame that car on the unfairly high healthcare expenses and Japanese currency valuations, right?
Maybe rather than blaming Ford, we need to look at the relationship between Ford and National Car Rental, or maybe just at National. At what point does National take that car out of service? How does Ford monitor the fleet to ensure the experience for potential Ford customers? Do they monitor the fleet?
What do you think? Scroll down to comment or share your thoughts and the post on social media. Don't want to miss a post or podcast? Subscribe to get notified about posts via email daily or weekly.
- Gerald Harris on Lean Leadership Lessons From Automotive Manufacturing, Consulting, and Healthcare - October 4, 2022
- Oops! Another Mistake During a Webinar About Mistakes - September 30, 2022
- Damon Baker on Lean, Private Equity, and the Ownership Works Initiative - September 28, 2022