Ken Segel on Learning From Mistakes and Creating an Organizational Culture of Learning
Some episodes of “My Favorite Mistake” get into topics that are pretty directly related to Lean, or at least they're Lean adjacent.
Last week's episode with Ken Segel, CEO of the firm Value Capture (a firm I'm affiliated with), is one of those:
CEO Ken Segel Talked Frankly to a Reporter When He Was a Congressional Aide
Ken was very thoughtful in his reflections during the episode and he posted very thoughtful reflections on the reflections in the episode:
My life changed when as a young person in a high profile setting I was allowed to learn from a mistake rather than be punished for it, and I am forever grateful to Howard Berman for showing me what a leader can be (in a way that is not typical on Capitol Hill). @ValueCaptureLLC https://t.co/aRtmUIvffV— Ken Segel (@ktsegel) March 10, 2022
I hope you'll check out the episode. You can watch the video, listen to the audio, or read the transcript.
You can also read this summary that was written by my colleague Melissa Moore for the Value Capture blog.
Or the video player and some notes are below:
Some of the topics will likely be interesting to a Lean practitioner:
- Learning from mistakes
- Congressman Berman was “a people developer“
- Psychological safety
- It's not carte blanche for making more mistakes
- How does psychological safety lead to better performance?
- You mentioned learning from Toyota… What did you learn from the late Paul O'Neill about improvement and preventing and learning from mistakes?
- Aspirational goals… theoretical limits
- Tell us more about Value Capture – free eBooks
- The podcast “Habitual Excellence“
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