Episode #8: “Lean Gin” and “Chummy Lean Chat” with Cristal Totterman

Mark and Cristal

We have a new guest host for Episode #8 of Lean Whiskey. I'm joined by my friend and colleague Cristal Totterman and we're drinking gin today on her recommendation… so this is “Lean Gin.”

We're also enjoying what Cristal calls “chummy Lean chat” — something we've enjoyed at conferences and when working together at her hospital a few years back.

Other than chatting about gin and tonic, we discuss two articles — one about PDCA and one about robotic tails. Yes, we manage to connect that latter article to Lean. We share some Lean pet peeves, even though the issues are more significant than peeves. Oh, and we share the funniest thing that's happened to us in the course of process improvement, although you can be the judge about how funny those stories are.


Here is the eighth episode if you want to stream it:

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Episode #8 Show Links:

Here are some links from the show: 

Thanks for listening to our “Chummy Lean Gin Chat”!


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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