Presented by Mark Graban on January 24, 2017
In this Webinar you will learn:
- Some of the common mistakes people make when looking at performance metrics and the resulting problems
- Simple, but statistically valid and effective methods for creating, maintaining, and reviewing charts over time
- When to react and ask “what happened?” when reviewing new data points metrics… and when to stop overreacting to each data point
- How to integrate this into your use of KaiNexus or for charts you create in Excel
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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.
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