Recording: Free Webinar with Jon Miller on “Practical Problem Solving”

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On Tuesday, I hosted, via KaiNexus, a webinar with Jon Miller on the important topic of “Practical Problem Solving,” a structured 8-step method for solving problems.

I wrote a blog post about this for the KaiNexus blog, previewing the webinar and summarizing the steps of the PPS method:

The Neglected Aspect of Lean: Practical Problem Solving

You'll learn about this method and how it makes the PDSA model and mindset a bit more concrete. You might recognize the thought process from good A3 problem solving, as well.

I previously did podcast with Jon about his book Creating a Kaizen Culture: Align the Organization, Achieve Breakthrough Results, and Sustain the Gains.

Here's the recording:

And be sure to check out the KaiNexus webinar library


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Let’s build a culture of continuous improvement and psychological safety—together. If you're a leader aiming for lasting change (not just more projects), I help organizations:

  • Engage people at all levels in sustainable improvement
  • Shift from fear of mistakes to learning from them
  • Apply Lean thinking in practical, people-centered ways

Interested in coaching or a keynote talk? Let’s talk.


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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award. He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients. Mark is also a Senior Advisor to the technology company KaiNexus.