To end the week, here's a piece by our friend John Toussaint, MD, CEO of the ThedaCare Center for Healthcare Value, that was published on CNBC.com:
“Don't Kill Me! What I Want From the Healthcare System: Author of ‘Potent Medicine“
Even though John was a practicing physician and the CEO of the health system ThedaCare, he could also see the health system from the patient's perspective. What does he want as a patient?
- Don't kill me
- Keep me healthy
- Don't keep me in the dark
John ends the piece with:
“I want the health system to work for me not the other way around. I expect higher quality lower cost care with me the patient in charge of the decisions. That's a prescription we can all live with.”
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If you’re working to build a culture where people feel safe to speak up, solve problems, and improve every day, I’d be glad to help. Let’s talk about how to strengthen Psychological Safety and Continuous Improvement in your organization.
Workers want the same thing.
Yes, agreed.
I use the following VOC quote, “I didn’t come to the hospital to D.I.E. – to be a victim of accidental Death, Injury/Infection, or Error!”