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Dr. John Toussaint Says “Don’t Kill Me!”

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To end the week, here's a piece by our friend John Toussaint, MD, CEO of the ThedaCare Center for Healthcare Value, that was published on CNBC.com:

Don't Kill Me! What I Want From the Healthcare System: Author of ‘Potent Medicine

Even though John was a practicing physician and a CEO (of the health system ThedaCare), he can also see the health system from the patient perspective. What does he want as a patient?

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  1. Don't kill me
  2. Keep me healthy
  3. Don't keep me in the dark

John ends the piece with:

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I want the health system to work for me not the other way around. I expect higher quality lower cost care with me the patient in charge of the decisions. That's a prescription we can all live with.

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is an anthology titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

3 Comments
  1. Kathy Steinmeyer says

    I use the following VOC quote, “I didn’t come to the hospital to D.I.E. – to be a victim of accidental Death, Injury/Infection, or Error!”

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