Podcast #108 – Gwendolyn Galsworth, Respect for People and “Work That Makes Sense”

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Episode #108 is a discussion with Dr. Gwendolyn Galsworth, recorded in person at the 2010 Shingo Prize Conference in Salt Lake City. Gwendolyn was previously a guest on episodes #26, 45, and 49.

Here, we chat about lean and the “respect for people” principle, following up my talk with Dr. Stephen Covey (episode # 91) and we also touch briefly on her new book Work That Makes Sense. You can find Gwendolyn's website at www.visualworkplaceinc.com.

MP3 File (run time 22:06)

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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. His latest book has been released as an "in-progress" book, titled Measures of Success.

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