"Overproduction" of Snail Mail

Snail mail is definitely not a “level loaded” process during the year, this is a peak time.

You can tell that by the overstuffed USPS box I attempted to use yesterday (to mail something for work, not nearly-belated Christmas cards. I guess it's not practical to size your mailbox for the peak day. Emptying the box twice a day would be an operational option, but the Postal Service doesn't have the financial means to do so right now?

Happy Holidays!

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Mark Graban
Mark Graban

Mark Graban helps leaders build workplaces where people speak up and improvement sticks, through Lean management, psychological safety, and better use of metrics. He is a keynote speaker, advisor, and host of the Lean Blog Interviews and My Favorite Mistake podcasts.

He is the author of The Mistakes That Make Us, Measures of Success, Lean Hospitals, and Healthcare Kaizen, and a three-time recipient of the Shingo Publication Award. His next book is The Silence Tax.

Mark is also a Senior Advisor to KaiNexus. Get his free ebooks.

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2 Comments

  1. My local post office has a double-wide drop box in the parking lot. I have seen it overstuffed on numerous occasions, not only during the Christmas season.

    I believe it is emptied only 2 (or perhaps 3) times a day, even though it is right at the post office. At times, I have been trusting – if the mail piece isn’t too important – and just added it to the overflow (there are huge penalties if someone chooses to tamper with the U.S. mail). I know, I should have been less lazy and walked inside.

    But if they were more customer focused, they would get a bigger box or empty it more often.

  2. This was not at a post office, I should add… a shopping center parking lot. It’s harder and harder to find these blue drop boxes anymore.

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