A Positive (Lean) Approach to Improving Healthcare


Better questions, wiser answers – The Washington Times

A “hat tip” to the curious cat for finding this excellent column by Clare Crawford-Mason, the producer of the outstanding documentary and DVD “Good News… Hospitals Heal Themselves.”

I'm paraphrasing, but Clare asks why we aren't hearing more about the use of Toyota and Lean methods for improving hospitals? She supposes that there is less to be gained by politicians from pointing out solutions that are working instead of going on and on about problems that, of course, require government solutions.

Clare also gives credit, as usual, to Dr. Deming for his role in influencing Toyota and their production system and philosophy.

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.



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