A Positive (Lean) Approach to Improving Healthcare


Better questions, wiser answers – The Washington Times

A “hat tip” to the curious cat for finding this excellent column by Clare Crawford-Mason, the producer of the outstanding documentary and DVD “Good News… Hospitals Heal Themselves.”

I'm paraphrasing, but Clare asks why we aren't hearing more about the use of Toyota and Lean methods for improving hospitals? She supposes that there is less to be gained by politicians from pointing out solutions that are working instead of going on and on about problems that, of course, require government solutions.

Clare also gives credit, as usual, to Dr. Deming for his role in influencing Toyota and their production system and philosophy.

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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

1 Comment
  1. CC-M1 says

    Thank you.

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