Mark Graban's - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Oops We Double Ordered!


The Evolving Excellence blog posted a video showing radar of FedEx planes flying into Memphis with a thunderstorm approaching. Funny video. I thought I would get into the act (keeping up with the Meyers and Waddells).

This video is a pre-made “template” for an auto dealer ad that you can apparently buy and customize. When there are pre-made videos for your “ordering mistake” sale, you can bet either 1) this is a huge common problem or 2) it's not a mistake at all!


I want that comedic sound effect that plays at the beginning for when I make a mistake at work. Hearing that funny noise sure softens the blow of the bad news. Uh-Oh!!

How many auto dealers advertise based on “we have the largest inventory” or the “biggest selection”? It was Jim Womack who pointed this out, so I'll give him credit. Who really makes a “snap decision” to buy a car now, this instant, today? Apparently the car dealers think we do. Anyway, so many non-lean things about car dealers, but thought you'd like the video.

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus. He is currently writing his next book, tentatively titled Measures of Success.

1 Comment
  1. Bill Waddell says

    This embedded video stuff is all you and Kevin, Mark. I had to find a junior high school kid to help me figure out how to put a simple picture in a blog post.

    Good job – I am impressed.

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