Oops We Double Ordered!


The Evolving Excellence blog posted a video showing radar of FedEx planes flying into Memphis with a thunderstorm approaching. Funny video. I thought I would get into the act (keeping up with the Meyers and Waddells).

This video is a pre-made “template” for an auto dealer ad that you can apparently buy and customize. When there are pre-made videos for your “ordering mistake” sale, you can bet either 1) this is a huge common problem or 2) it's not a mistake at all!


I want that comedic sound effect that plays at the beginning for when I make a mistake at work. Hearing that funny noise sure softens the blow of the bad news. Uh-Oh!!

How many auto dealers advertise based on “we have the largest inventory” or the “biggest selection”? It was Jim Womack who pointed this out, so I'll give him credit. Who really makes a “snap decision” to buy a car now, this instant, today? Apparently the car dealers think we do. Anyway, so many non-lean things about car dealers, but thought you'd like the video.

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


  1. This embedded video stuff is all you and Kevin, Mark. I had to find a junior high school kid to help me figure out how to put a simple picture in a blog post.

    Good job – I am impressed.


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