As a far-too-frequent flyer on American, I can tell you first hand that they need continuous improvement. It always cracks me up when I see typos in quality related items, as with the job posting linked to above. Ah, the link doesn't work. Defect on my part. Go to careerbuilder.com and search for American Airlines, Fort Worth TX, and that misspelled job title.
Last week, I saw a newspaper with election results for the “Board of Educaation.”
I have a book on my shelf, about lean healthcare and quality, with a major typo on the spine. The title on the cover is “Stop Rising Healthcare Costs Using Toyota Lean Production Methods: 38 Steps for Improvement.”
The spine reads “Stop Rising Healthcare Cost Using Toyota Lean Production Methods: 35 Steps for Improvement.”
Oops. The book is, ironically, published by the American Society for Quality.
Wow, I hope I didn't make a typo in this posting. Bad grammar doesn't count as defect, it's a blog.
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