Continuous "Improvment"


Find Jobs – Senior Specialist Continuous Improvment

As a far-too-frequent flyer on American, I can tell you first hand that they need continuous improvement. It always cracks me up when I see typos in quality related items, as with the job posting linked to above. Ah, the link doesn't work. Defect on my part. Go to and search for American Airlines, Fort Worth TX, and that misspelled job title.

Last week, I saw a newspaper with election results for the “Board of Educaation.”

I have a book on my shelf, about lean healthcare and quality, with a major typo on the spine. The title on the cover is “Stop Rising Healthcare Costs Using Toyota Lean Production Methods: 38 Steps for Improvement.”

The spine reads “Stop Rising Healthcare Cost Using Toyota Lean Production Methods: 35 Steps for Improvement.”

Oops. The book is, ironically, published by the American Society for Quality.

Wow, I hope I didn't make a typo in this posting. Bad grammar doesn't count as defect, it's a blog.

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


  1. Our local Continuing Education Department at the University of (name left blank to protect the guilty)published their catalogue for 2006. The Operations Management section title was misspelled twice and spelled correctly once on the same page. Lower on the page there was the tag line – Excellence Through Quality Education!


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