New LEI Case Study – Canada Post

1

Success Stories

Good case study (with pictures) on applying lean thinking to non-manufacturing environments. The Canada Post team focused on flow, even going so far as to eliminate a giant automated sorting machine with a manual cell that was much smaller. I've seen many cases where getting rid of automation actually helps, that's very counterintuitive in the traditional manufacturing mindset (especially when the automation was originally put in with the justification of improving “efficiency”!).

“I used to think that we weren't a manufacturing company; we didn't produce anything,” said Don McLellan, director, mail operations, at the Calgary facility, “but you can lean out mail operations. What we're looking for is flow; in one door and out another.”

They also applied value stream mapping, standard work, takt time, work balancing, visual controls and other lean tools.

Please check out my main blog page at www.leanblog.org

The RSS feed content you are reading is copyrighted by the author, Mark Graban.

, , , on the author's copyright.

Please post a comment and join the discussion. Subscribe to get notified about posts daily or weekly.

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. His latest book has been released as an "in-progress" book, titled Measures of Success.

Get real time updates directly on you device, subscribe now.

1 Comment
  1. Anonymous

    […] other countries where the Post Office is using Lean, like Canada or Japan, there’s no evidence that the USPS is trying to adopt Lean practices. That’s […]

Leave A Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.