Waste watchers learning the lean routine in clinical laboratories
It's much more fun to think about what could be (lean healthcare) than what was (GM's dominance in the auto industry). The early stages of a lean laboratory sound very much like the early lean stages at our factory, although we don't always use video tape for standard work analysis.
“At the outset, management observed that the equipment layout did not allow for a smooth workflow and that testing was batched in many islands of work, Panning said.
The Lean team videotaped workers to document their processes, walking patterns, and workflow, capturing the details of every task.”