Lessons from the days of TQM
The author says:
“Anytime you see a new corporate program being rolled out with posters and coffee mugs and exhortations from the CEO the alarm bells should go off – similarly, if you're the exec thinking up the program and you feel a need to put it on a poster, think again. This is the worst kind of management power-play – basically, it's saying: we're gonna do this whether you like it or not, so shut up and get on board or else.”
As Deming would have said, replace the signs and slogans with real leadership!
