Lessons from the days of TQM

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alan's blog:

The author says:

“Anytime you see a new corporate program being rolled out with posters and coffee mugs and exhortations from the CEO the alarm bells should go off – similarly, if you're the exec thinking up the program and you feel a need to put it on a poster, think again. This is the worst kind of management power-play – basically, it's saying: we're gonna do this whether you like it or not, so shut up and get on board or else.”

As Deming would have said, replace the signs and slogans with real leadership!

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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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