Mark Graban's leanblog.org - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Lessons from the days of TQM

0

alan's blog:

The author says:

“Anytime you see a new corporate program being rolled out with posters and coffee mugs and exhortations from the CEO the alarm bells should go off – similarly, if you're the exec thinking up the program and you feel a need to put it on a poster, think again. This is the worst kind of management power-play – basically, it's saying: we're gonna do this whether you like it or not, so shut up and get on board or else.”

As Deming would have said, replace the signs and slogans with real leadership!

Please check out my main blog page at www.leanblog.org

The RSS feed content you are reading is copyrighted by the author, Mark Graban.

, , , on the author's copyright.

Please post a comment and join the discussion. Subscribe to get notified about posts daily or weekly.

Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is an anthology titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

Leave A Reply

Your email address will not be published.