Mark Graban's leanblog.org - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Do you tolerate the waste?

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MRO Today:

I really like the way this is put in the column:

– Do you rationalize away the reasons for waste in your practices?

– Do you eliminate waste at a leisurely or convenient pace (improve when you have time)?

– Or, are you passionately intolerant and indignant that wasteful processes handcuff your organizations' untapped human potential.”

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At my company — the answers to questions 1 & 2 are mostly “yes”. That's a long-standing culture. I would, personally, answer “yes” to question 3, which often causes conflict between me and the part of the organization that tolerates and just lives with waste. Is this “passionate intolerance” and “indignancy” toward waste just born into some of us, or can it be taught/learned? Click “comments” if you'd like to chime in.

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is an anthology titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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